Customer Agreement

Customer Agreement

Effective date: 19 March 2026 · Version 1

This agreement supplements the Customer Terms & Conditions and records the specific commitments between you and Ist'ile as a registered customer.

1. Fair use of the platform

You agree to use Ist'ile genuinely: real bookings you intend to honour, accurate personal details, and respectful communication with professionals and support staff.

2. Booking conduct

• Arrive on time. Professionals plan their day around confirmed bookings.
• Cancel through the app when your plans change — a timely cancellation frees the slot for someone else.
• Discuss service specifics (allergies, hair history, patch tests) with the shop via chat before the appointment where relevant.

3. Payment at the shop

You will pay the shop directly at your appointment at the price shown at booking time, unless you and the shop agree otherwise. Any dispute about a delivered service is between you and the shop; we encourage shops and customers to resolve issues through chat first, and our support team can assist with platform-related problems.

4. Content you submit

You keep ownership of the content you post (reviews, messages, photos) and grant Ist'ile a non-exclusive licence to display it on the platform as part of operating the service. You must have the right to share anything you upload.

5. Data

Your personal data is handled per the Privacy Policy, which you accept alongside this agreement.

6. Duration

This agreement applies while you hold an Ist'ile account and ends when your account is deleted, except for clauses which by nature survive (content licences for retained anonymised records, liability limits, governing law).

Contact: hello@istile.mu