Shop Agreement

Shop Agreement (Professionals)

Effective date: 19 March 2026 · Version 1

This agreement supplements the Shop Terms & Conditions and records operational commitments between your business and Ist'ile.

1. Service quality

You agree to maintain the professional standards expected on a premium platform: qualified staff, hygienic premises and equipment, and services delivered as described in your listing.

2. Calendar accuracy

Your public availability is generated from your own calendar — opening hours, breaks, blocked time and confirmed bookings. You agree to keep it accurate so customers only see genuinely bookable slots.

3. Pricing transparency

The price shown at booking is the price the customer pays at your shop for that service, except where the customer requests changes at the appointment. Surprises damage trust and may lead to delisting.

4. Communication

Use the built-in chat for booking-related communication. Respond to messages within a reasonable time. Keep it professional.

5. Brand use

While listed, you may state that you are "bookable on Ist'ile" and use the Ist'ile badge assets we provide, following our brand guidelines. Any other use of our brand requires written permission.

6. Data protection

Each party is an independent controller of the personal data it processes. You will process customer data received through the platform only for delivering booked services, per the Mauritius Data Protection Act 2017.

7. Duration and exit

This agreement runs while your listing is active. On termination we unpublish your listing; anonymised booking records are retained per the Privacy Policy.

Contact: pro@istile.mu